FAQ

How do I shop with Honmono Nippon?

You can shop with Honmono Nippon by following easy steps click here.

What should I do if I forgot my username or password?

If you have forgotten your username or password, please click here and enter your Email. You will receive a link to create your new password via Email.

How can I check my order status after placing an order?

You can check your order status “order status” in Member page.

What payment methods does Honmono Nippon accept?

We accept all major credit and debit cards, including Visa and Master Card, as well as online banking and ATM bank transfers for most Thai banks. For all online payments we use the highest level of security and encryption.
Payments by ATM transfer must be made within 24 hours of placing your order, otherwise the order may be cancelled.

What is your refund / returns policy?

Goods can be returned within 7 days only in the following events :
1.Damaged or defective product
2.Wrong item
If products are returned we may offer to refund the goods, exchange them for the same or a similar product or give you a credit. All returns (if requested) must be sent back directly to the Company. If you accept a credit it can be applied to any product our website

Where do you deliver?

We only deliver to specific areas. Simply enter the delivery postcode on our website to see which products are available for your area.

How are my orders delivered?

For all order will be sent by the SCG EXPRESS. You will be issued with a tracking number when the order is dispatched.

When will I get my order?

We will dispatch your order within two (2) working days. If your order contains chilled or frozen goods, each we will contact you directly soon after you place your order to arrange a mutually convenient date and time for the delivery. If your order contains dry goods you will be sent a tracking number when the order is dispatched.

What if I have any queries or further questions?

If you have a query about an existing order or specific product, you can “Contact Us“. We are available from 9am to 5pm Monday to Friday. We always welcome your feedback, so please don’t hesitate to get in touch about anything.